Service coordinators provide a variety of services to assist residents in overcoming barriers to become self- sufficient.

Service coordinators provide intake, assessment, planning, coordination and the delivery of services that support economic development and self-sufficiency activities for low-income housing residents and their families.  They also identify barriers and offer programs which will enhance the quality of life or THA residents and program participants. Service coordinators conduct a needs assessment within 14 days of move-in to determine what the resident’s needs are and to begin helping them overcome barriers to self-sufficiency.

There is one service coordinator at each of THA’s family public housing communities. Their primary responsibility is to provide job readiness, job search and referrals to agencies and local programs where they can receive job training opportunities.  Other services include assistance for continuing education, basic needs, referrals for financial aid, food, transportation, housekeeping, childcare, counseling, health care and social services.


Examples of family site programs and services include:

  • Basic needs assistance
  • Educational assistance/referrals
  • Eviction prevention
  • Food bank
  • GED assistance
  • Job training/job readiness/placement referrals
  • On-site library and bookmobile services
  • Nutrition classes
  • Parenting classes
  • Educational programming
  • Case management services
  • Tutoring for youth and adults
  • Computer classes/lab
  • Social service referrals
  • Arts and crafts activities
  • Field trips
  • Recreational/social activities

In addition to these programs and services, service coordinators also provide support for the resident associations and resident initiatives. Resident associations are made up of officers who are residents from each community site. These groups give residents a united voice for community planning.  A few examples of what a resident association can provide in their community include block parties, holiday parties and summer activities for residents who live in their community.

Elderly / Disabled Service Coordinators »